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Tour Operator




Part-time, Seasonal

Start date:

Wednesday, 20 March 2019








Monday, 26 November 2018

Snowboxx Resort Rep




JOB TITLE: Snowboxx Resort Team

DATES: 20th - 30th March 2019


JOB ROLE: This role is split into 2 key sections, arrivals & departures as well as shifts during the week.

Arrivals & Departures

You will be required to do a 12 hour shift on arrivals day and a 10 hour day on departures.  Roles will vary on the day but will include:

  • Staffing a key area of resort on arrivals and departures such as transfers arrival zone, accommodation check in desks, airport arrivals area, customer pack distribution or equipment hire shops.

  • Assisting with all customer enquiries

  • Problem solving and thinking on your feet.


Shifts throughout the week

You will be required to complete a variety of shifts throughout your week at Snowboxx, we are still finalising the exact details but these will include:

  • Night Duty - ensuring there is no excessive noise or disruption from any Snowboxx accommodations, answering customer enquiries overnight and ensuring snowboxx guest get home safely after snowboxx events.  You will be required to do on average 2 - 3 night duties throughout the week and these run from 9.30pm - 5am.

  • Festival Village - stewarding the festival village during either Apres or the main event nights.  Tasks will include stewarding key areas and assisting with litter picking. Apres shifts are estimated to run from 2.30pm - 6.30pm and Main Event shifts are estimated to run from 6.30pm - 11pm.

  • Igloo Events - stewarding our Igloo Sessions including checking customer tickets and giving customer guidance on their journey up to the Igloo.  Igloo shifts are estimated to run from 5pm - 11pm.

  • XX Club Staff - assisting in the smooth running of the XX Club, this may involve staffing the cloakroom or stewarding key points around the venue.  Club shifts are estimated to run from 10pm - 3am.



  • Return transport from a London Airport to Resort, regional airports will be considered where possible.

  • Basic Shared Self Catered accommodation

  • Ski or Snowboard Hire

  • Lift Pass

  • Basic Travel Insurance

  • A minimum of 5 hours skiing or snowboard time on at least 5 days.

  • A minimum of 1-2 evenings off

  • £50 contribution towards expenses to be paid by bank transfer after the event.



Please note this is to give you an idea of the hours that are likely to be expected of you in resort and is likely to change


Key Days

Thursday 21st / Friday 22nd - Prep Days / Resort Orientation / Staff Training

Saturday 23rd - Arrivals Day - 12 hour shift

Sunday 24th - Morning shifts assisting with hire & lift pass collection & lessons, evening event shift.

Saturday 30th - Departures Day, a busy morning and early start.


During the Week

Our aim is to create a fair and varied rota to give every staff member the opportunity to enjoy some free time on the mountain each day but also to enjoy the festival events whether that be as a member of staff or on an evening off.  We will aim to give each staff member 1 full day off however we cannot guarantee this but we will do our best!



  • Experience working within a Ski Resort

  • French Language Skills (bonus but not essential)

  • Experience of working within events or tourism industry

  • Proven ability to problem solve and think on your feet



Please complete our short application form here: https://goo.gl/forms/DvFo7ETAgRfEAEZd2


Applications must be received by Monday 24th December.  If your availability changes after you have submitted your application please let us know by emailing heather@snowboxx.com.


Please ensure that you keep an eye out for emails from Snowboxx, the events and tourism industry is a fast paced one and it is essential that communication with staff members is done in a timely manner.